Refund policy
At Asian Mini Mart we want you to be happy with your order. This policy sets out when we can offer a refund, replacement or exchange, and sits alongside your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Perishable, food and drink items: Because we sell food, drink and other perishable goods, these items are exempt from the standard 14-day "cooling-off" right to change your mind once delivered or collected. This does not affect your rights if an item is faulty, damaged, past its use-by date on arrival, or not as described.
If something is wrong with your order: If any item arrives damaged, out of date, incorrect or of unsatisfactory quality, please contact us as soon as possible, ideally within 48 hours of receiving it, at or 020 8300 8066 with your order number and (where possible) a photo. We will arrange a refund, replacement or credit for the affected item. This does not affect your legal right to reject faulty goods within 30 days.
Non-perishable items: For non-perishable, unopened items in their original condition, you may tell us within 14 days of receiving them that you want to return them, and then send them back within 14 days of telling us. We will refund the item price and, if you return the whole order, the standard delivery charge you paid. Return postage is your responsibility unless the item was faulty or sent in error.
Refunds: Approved refunds are made to your original payment method within 5–10 business days. We will refund delivery charges where the whole order was faulty or sent in error.
How to start a return Email with your order number and reason. Please do not send items back before contacting us.