Shipping policy
Shipping Policy
The three ways to get your order.
| Where | What it costs | |
|---|---|---|
| Collection in store | 61 Cotmandene Crescent, Orpington BR5 2RA | Free |
| Store to Door (local delivery) | Within 5 miles of BR5 2RA | Flat £7.99, minimum spend £50. See our Store to Door Policy. |
| Nationwide delivery | Mainland UK | Charged by weight, calculated at checkout. We send with Evri. |
Nationwide delivery
Where we send. We post to addresses across mainland UK using Evri.
How the cost is worked out. Postage is based on the total weight of your basket and is calculated automatically at checkout before you pay. We charge Evri's parcel rates plus a £1.50 packing charge per order. Heavier baskets cost more to send, so the price you see at checkout reflects what your particular order actually weighs. There is no minimum order for nationwide delivery, and postage is charged on every order regardless of value.
Maximum parcel weight. Evri parcels are limited to 15kg, so there is a limit to how much can go in one order. If your basket is too heavy, the checkout will tell you and you can either split the order or choose Store to Door if you are local.
Large sacks of rice are not available for nationwide delivery. Our 10kg and 11kg rice sacks are too heavy and bulky to post sensibly. They remain available for Store to Door local delivery and collection in store, and they will not show the nationwide option at checkout.
What we cannot post. Nationwide delivery is for ambient (room-temperature) grocery items only. We cannot post chilled, frozen or fresh goods, because a standard courier service cannot keep them at a safe temperature in transit. These items remain available for local delivery or collection in store. If your basket contains them, the nationwide option will not be offered at checkout.
How long it takes. We aim to pack and hand over orders within 1-2 working days. Evri's standard service then usually delivers within 2-3 working days, so most orders arrive within about 3-5 working days of ordering. These are estimates, not guarantees, and deliveries can take longer during busy periods or bad weather.
Tracking. Once your parcel is with Evri we will email you a tracking link.
Delivery attempts. Evri will attempt delivery and may leave your parcel in a safe place or with a neighbour, or take it to a local ParcelShop, in line with their own policy. Any instructions you leave are followed at the courier's discretion.
Addresses we cannot reach. Some remote postcodes, including parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, may cost more or may not be available. If we cannot send to your address we will contact you and refund you in full.
All orders
Order processing. Orders are prepared during our normal opening hours. For local delivery and collection we will contact you to arrange a time.
Perishable goods. We sell fresh and chilled items. These are available for local delivery and collection only, and we ask you to collect or receive them promptly so they arrive in good condition.
Collection. Choose "collect in store" at checkout and we will let you know when your order is ready at 61 Cotmandene Crescent, Orpington BR5 2RA.
Problems. If your delivery is delayed, missing or damaged, contact us on 020 8300 8066 or and we will put it right.
Store to Door Policy (local delivery)
Store to Door is our own local delivery service: we bring your Asian and Filipino grocery favourites straight to your door ourselves. Orders outside the area go by courier instead; see our Shipping Policy.
Delivery area. We deliver within a 5-mile radius of BR5 2RA. If your address is outside this area, please choose collection in store, or contact us to check.
Minimum order. A minimum spend of £50 (before the delivery charge) is required for local delivery.
Delivery charge. A flat £7.99 delivery charge applies to all local deliveries within the area.
Placing an order. Add your items to the basket, choose "Store to Door" at checkout and enter your delivery address. If your order is below £50 or outside the 5-mile area, Store to Door will not be available and you can choose nationwide delivery or collection instead.
Delivery times. We will contact you to arrange a convenient delivery slot during our opening hours. Please make sure someone is available to receive the order, as it may include chilled or perishable items.
Failed deliveries. If we cannot deliver because no one is available or the address details are incorrect, we will contact you to rearrange; re-delivery may incur a further charge.
Questions. Call 020 8300 8066 or email .